Shipping & Returns
We aim to process your order within 48hrs of receiving it. The order will be shipped using Australia Post and delivery time is between 2 and 5 business days for standard delivery. Delivery to WA, SA, Far-north QLD and TAS, as well as rural areas will take longer, approx. 5-6 business days.
All orders over the value of $70 qualify for free shipping. The shipping costs for orders under $70 will depend on the product and destination and will always be indicated in the checkout process.
After placing the order, you will receive an order confirmation followed by shipping confirmation, providing you with the tracking number which you can then track using the AusPost online track site: https://auspost.com.au/mypost/track/#/search
Most orders arrive within the established time, but if for some reason this is not the case, please contact us at: firstname.lastname@example.org for assistance.
We provide a 30 Day Money Back Guarantee on all our products. You have the right to change your mind and return your order within 30 calendar days from the invoice date.
- Customer must return the Product in its original packaging, with all original accessories and contents, to obtain a refund or, in the case of damaged Products, a replacement Product.
- All returns will be refunded using the same payment method with which the order were placed.
- You will be responsible for covering the shipping costs to return your item(s) unless the product is faulty
- Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
Returns received after this 30 Day Money-back guarantee will not be processed unless the item is faulty. Your statutory rights are not affected.
This Returns Policy does not apply in the case of:
a.) Unsealed goods unsuitable for return due to health protection or hygiene reasons. (This includes underwear, personal beauty products and creams)
b.) Items that are damaged or lost after being in your care in which case your right to a money back guarantee is waived.
How to return a product?
To return a product, please post to our address as detailed on your invoice: Best Direct, P O Box 202, Spit Junction, NSW 2088 Australia and include your original Invoice reference number.
If you require any assistance, you can email our customer services team at: email@example.com or call 1300 940 441 Monday to Friday from 9.00-17.00
Nothing in our returns and refund policy affects your statutory rights under the Australian Consumer Law which may not be excluded or varied by agreement.